Refund policy

At AYVERA, we take great care in creating and delivering every piece. If your purchase does not meet your expectations, we are happy to assist you in accordance with the policy below.

Return Eligibility

Customers may request a return within 7 days of delivery.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be unwashed and free from any stains, perfume, makeup or other marks.

  • Have all original tags and labels attached.

  • Be returned in its original packaging.

  • Be in the same condition in which it was received.

Products that do not meet these conditions may not be accepted for return.

How to Request a Return

To initiate a return, please contact AYVERA within 7 days of delivery with your order number and the reason for the return.

Our team will review the request and provide further instructions regarding the return process.

Please do not send products back without receiving return instructions from AYVERA.

Exchange Policy

Exchange requests may be made within 7 days of delivery, subject to product availability.

The product must meet the same conditions applicable to returns:

  • Unused

  • Unworn

  • Unwashed

  • Original tags attached

  • Original packaging intact

If the requested replacement product is unavailable, AYVERA may offer an alternative resolution or refund, where applicable.

Non-Returnable Conditions

A return or exchange may be refused if:

  • The product has been worn or washed.

  • The original tags have been removed.

  • The product has been damaged after delivery.

  • The product has stains, makeup, perfume or other marks.

  • The product has been altered, modified or damaged by the customer.

  • The product is returned without its original packaging.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact AYVERA within 48 hours of delivery.

Please provide clear photographs and/or video showing:

  • The product received

  • The defect or damage

  • The packaging

  • The shipping label/order details

After reviewing the case, AYVERA may provide a replacement, exchange or refund, as applicable.

For approved damaged, defective or incorrect-product cases, AYVERA will bear the applicable return shipping cost.

Return Inspection

All returned products are subject to inspection.

A refund or exchange will be processed only after the returned product has been received and successfully inspected.

Important

AYVERA reserves the right to reject a return or exchange if the product does not satisfy the conditions mentioned above.

Refund Policy

At AYVERA, we aim to make every purchase a seamless experience. Approved refunds are processed after the returned product has been received and successfully inspected.

Refund Eligibility

A refund may be issued when:

  • A return request has been approved.

  • The returned product satisfies AYVERA's return conditions.

  • A product is confirmed to be damaged, defective or incorrect.

  • AYVERA determines that a refund is the appropriate resolution.

Refund Process

Once the returned product reaches us, it will undergo a quality and condition inspection.

After the return is approved, the applicable refund will be initiated to the original payment method, subject to the processing timelines of the payment provider and banking institution.

For payments processed through Razorpay, refund processing and customer credit timelines can depend on the payment method and banking partner.

Partial Refunds

Where applicable, AYVERA may issue a partial refund depending on the circumstances of the order or approved return.

Shipping Charges

Shipping charges, where applicable, may not be refundable unless the return is due to a damaged, defective or incorrect product.

Refund Delays

Once AYVERA initiates a refund, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider or other payment provider.

If your refund has been initiated but has not appeared within the expected processing period, please contact your payment provider first and then AYVERA if further assistance is required.

Refund Rejection

If a returned product does not satisfy the applicable return conditions, AYVERA may reject the refund request and return the product to the customer.

Contact

For questions regarding refunds, please contact AYVERA using the contact details available on our website.

For assistance, please contact us through the contact details provided on our website.